GenAI security for MSPs starts with a simple question: what AI tools are clients already using? Telling clients to stop using GenAI is unlikely to be a lasting answer. Acronis GenAI Protection gives partners a way to help clients see what is in use, set sensible controls and review activity through a managed service.
Start with the risks clients can act on
Unmanaged AI use creates three practical security questions. First, does the business know which public GenAI tools employees are using? Without visibility, it is hard to apply policy consistently or have an informed conversation about risk.
Second, what information is being entered into prompts or uploaded to those services? A customer record, confidential document or other sensitive content could be shared without the business intending it. Third, could a harmful prompt, including a prompt injection attempt, influence an AI interaction or workflow?
Start with questions clients can answer: which tools do staff use, what data goes into them, and who decides what is permitted? The answers help you see whether the client needs visibility, a written policy or controls around data and prompts. They also tie the service to the way the business works, rather than making it feel like another product to install.
Put practical safeguards around AI use
Acronis GenAI Protection is designed for MSP delivery on protected workstations. It can show which GenAI applications are being used, highlight usage patterns and provide reports. That gives you and your client a clearer baseline before deciding what should be allowed, monitored or blocked.
For sensitive data, the product can inspect prompts for categories such as personally identifiable information, health information, payment card data and content marked confidential. Depending on the client’s preference, you can use detect-only mode to log events with less disruption, or block mode to prevent unauthorised transfers. Events can be reviewed with details such as the affected device, application and status.
The prompt safeguards address another emerging concern: malicious or unsafe prompts, including external content inserted from documents, emails or webpages. These can also be detected and logged or blocked according to the chosen policy. A client can start in detect-only mode, review the events, then decide whether to block specific activity.
That gives your team a sensible way to stage the conversation. Review the tools and behaviours in the report, agree which uses fit the client’s policy, then decide where stronger controls are needed. The client can make that choice with a clearer picture of staff activity instead of applying a blanket block before it understands how AI is being used.
Be clear about scope. The supplied product material notes a limitation around sensitive data in images, and points to Acronis DLP for broader data-loss prevention across local applications. Setting that expectation early helps you recommend controls that fit the client’s requirements.
Make protection a service clients can understand
The partner opportunity is to connect these capabilities to ongoing work. You can help a client review its current AI use, agree a policy, select suitable detection or blocking controls, monitor events and provide regular reporting. Acronis describes GenAI Protection as a managed service delivered by the MSP, with monitoring, policy enforcement and reporting at its core.
For clients, the appeal is straightforward: staff can continue using AI tools within clearer rules, while the business gains visibility into usage and policy events. For your team, the service opens a conversation about how AI is used and what protections should sit around it.
The service can support recurring revenue, but the numbers will depend on your delivery model. Set the scope before you price it: how often reports are reviewed, what triggers an investigation, and which policy changes sit inside the standard service. Agree how exceptions or broader data-protection work will be handled. Clear boundaries make the offer easier to repeat and help keep unplanned work from eating into margin. Avoid promising that any single control removes every AI risk.
Take the next step with Infinigate Cloud and Acronis
Speak to the Team at Infinigate Cloud to find out more on how Acronis GenAI Protection might fit your current security services and the needs of your clients. Bring a real client scenario to the conversation: the AI tools they use, the data they handle, and whether they need visibility first or immediate enforcement.
Speak to the Acronis Team at acronis@infinigate.cloud to find out more.